Refund Policy

Last updated: October 30, 2026

We want you to love your order from Evermont. If something isn't right, this policy explains how returns, exchanges and refunds work.

1. 30-day returns

You can request a return within 30 days after your order is delivered. To be eligible, the item must be unused, in the same condition you received it, with all original tags and packaging.

2. How to start a return

Email us at Soporte24h214@gmail.com with your order number and the reason for the return. We will reply with return instructions and the return address. Items sent back without first requesting a return will not be accepted.

Return address: [COMPLETE]

3. Return shipping costs

Unless the item arrived damaged, defective or is not what you ordered, the customer is responsible for return shipping costs. Original shipping charges (if any) are non-refundable. We recommend using a trackable shipping service.

4. Damaged, defective or wrong items

Please inspect your order when it arrives and contact us within 7 days of delivery if the item is damaged, defective or incorrect, including photos of the item and packaging. We will make it right with a replacement or a full refund, at no cost to you.

5. Exchanges

The fastest way to get a different color or item is to return the one you have and, once the return is accepted, place a new order.

6. Non-returnable items

Gift cards and items marked as final sale cannot be returned.

7. Refunds

Once we receive and inspect your return, we will notify you whether the refund is approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may need additional time to post the refund.

8. Contact

Questions about returns? Email Soporte24h214@gmail.com.